Shipping policy
SHIPPING
Lash Me Tender aims to dispatch your order within 5 business days from the day the payment is received. Business days do not include weekends and local holidays. We produce almost exclusively to order, and depending on the number of orders we receive there may be slight delays. If you need a faster delivery, please contact us at hello@lashmetender.de, and our team will do their best to help you.
We deliver worldwide, shipping rates will vary depending on your country. Please note that delivery times are estimates only and delays may occur which are out of our control. No refunds of shipping costs will be available for delayed deliveries.
Free shipping on orders over 120€.
Domestic shipping (Germany)
- Usual delivery times (from the day of dispatch): 1-2 business days
Orders within Germany are shipped via Deutsche Post with tracking. If a package is returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the postal carrier.
We cannot be held responsible for any loss or damage due to the carrier.
International shipping
- Usual delivery times (from the day of dispatch): about 10 business days with tracking
International orders are shipped via Deutsche Post/DHL. They are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Lash Me Tender nor are they set by Lash Me Tender, rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur. If a package is returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the postal carrier.
We cannot be held responsible for any loss or damage due to the carrier.