FAQs

SIZING

How do I find my Lash Me Tender size?
Please refer to the size guide. It contains instructions to help you find your size.

I am between two sizes, which one should I choose?
If when using the size guide you find that you are between sizes, go for the larger one.

GIFTING

Do you offer gift wrapping?
Yes dear! You can select the "Gift Wrapping" option at checkout.

Can you include a personal message on my behalf in the package?
Sure! Just add your message in the "Add a note to your order" section in your cart, I will include it in the package for you.

Can you not display the price in the package?
The price is never included in the wrapped item. However, for all international orders, I am required for customs purposes to display the price on the package, and to include the order sheet inside the package.

ORDERING

When will I receive my order?
Lash Me Tender aims to dispatch your order within 1 to 5 working days from the day we receive payment. Business days do not include weekends and local holidays. When your package is handed over to the carrier, it takes 1-3 business days for orders within Germany. For international orders, it takes about 10 business days to be delivered. Please note that delivery times are estimates only and delays may occur which are out of our control.

Can you send my order in a discreet packaging?
All orders are shipped in a discreet packaging. The package is a simple kraft cardboard box. 

I would like to return/exchange my order, how do I do?
Please refer to the Shipping & Returns page. It contains informations that will guide you through the process.

COLLABORATING

I am a creative and would like to collaborate, how do I do?
Thank you for your interest! Please send your inquiries to hello@lashmetender.de, we will discuss about it.